customer information

Important Customer Information

Please indicate on each payment your order number! Otherwise, there will be a delay of approximately one week. Deposits at the post office counter are to be paid please to our postal account and not to our bank account; otherwise, these will be delayed as well.

Our bank details:
Bezirkssparkasse Uster, IBAN CH77 0688 8016 2010 88010
z. G. Reptile-food.ch GmbH, Im Schörli 26, 8600 Dübendorf

Our postal account:
87-765994-1 z.G. Reptile-food.ch GmbH

Postal charges:

Feed insects & Accessories up to 99cm length:

up to CHF 20.00 value of goods = CHF 15.00

as of CHF 20.00 value of goods = CHF 10.00

as of CHF 50.00 value of goods = CHF 5.00

as of CHF 100.00 value of goods = free of shipping costs

Bulky goods more than 100 cm up to 250 cm or more than 60x60cm CHF 25.--
Frozen food sweeping CHF 45.-- incl. thermobox with depot and ice bag

Articles which are not in stock
Please note that articles which are marked as non-stock item, require approximately one to three weeks until they arrive and are in stock since they need to be firstly ordered from our supplier abroad. Additionally, we can only order these articles once having received your payment. It may be that some articles are faster available than others. If you should have ordered stock items together with non-stock items, we will depending on the desire send all goods together or for example send the food immediately and forward the foreign stock items after their arrival. This does not apply to bulky articles as of 100 cm length, living vertebrates and terrariums.

Identity and address of the seller
You close the contract of sale with Reptile-food.ch GmbH ®. Further details about the vendor you will find in the imprint.

Orders
Once you have found the desired product, you can move it non-committal into your e-shop basket by clicking on the button “add to Cart”. The contents of the basket can be viewed non-committal at any time by clicking on the button “Display Cart”. At any time the products can be removed from the basket by clicking on the button “remove” again. If you want to buy the products as listed in the cart, just click on the button “Continue to Next Step”. You will be prompted to enter your personal data and asked to choose the preferred payment method as well as to accept the acknowledgement of customer information. The ordering process can be cancelled at any time or can be completed by clicking on the button “submit order”.

Contract conclusion:
By clicking on the button "Submit" you enter a binding order of the goods contained in your cart. The confirmation of receipt of the order follows immediately after sending the order. The purchase contract comes about with our delivery confirmation.

Insight into the treaty text:
The treaty text will be saved. The general terms and conditions can be found at any time on this page. Your concrete order data can be found within the My Account page.

Prices
The prices are final and include the legal VAT which is currently up to 2.5% i.e. 8%. Further details regarding this matter can be found on the product pages.

Payment Methods
The invoice amount is paid by prepayment. Further details (such as the payment date) you receive when you select the payment method.

Delivery times
The estimated delivery time refers to the product's description. If no specifications are being made in the product descriptions, the delivery of orders will take place within one to two days, unless the product is demonstrably paid.

Partial deliveries
Partial deliveries are only made at customer's request, postage charged to the customer.

Warranty
The warranty is based on the statutory terms, but in case of product shortage we deliver in reference to your choice in addition or touch up in due course. If the amendment fails or is the product, which was delivered in addition, also deficient, you can return the goods against a refund of the full purchase price or keep them and decrease the purchase price. Information about any manufacturer warranties can be found in the product documentation.

Customer Service

Phone: +41 (0) 44 820 29 20
e-Mail: via contact form

You can contact us by phone as following:
Monday and Wednesday from 12:00 - 18:30, Friday from 14:00 - 18:30 and Saturdays from 10:00 – 14:00

(Consultancy cannot be provided by phone!)

* All prices incl. VAT, plus Shipping

Reptile Food Onlineshop. Ihr Terraristikspezialist für alle Reptilien, Amphibien und wirbellosen Tiere!