Withdrawal / Return Policy

The return of equipment / accessories is only possible with the original receipt and original packaging within 10 days. The period begins with the receipt of the goods. Light bulbs, heat lamps, fluorescent lamps, books, glass terrariums, animal feed and living food insects cannot be exchanged or returned! These items must be checked prior to purchase as for example whether the size or wattage matches.

Products in our online shop, which are marked as „only on order“ and which are going to be ordered from our suppliers after receipt of payment, are excluded from the right of exchange and return, as well as products that were purchased at a reduced price in terms of sales promotion. The warranty is naturally also guaranteed to special offers and remaining stock items.

Further details can be found within our general terms and conditions. Reptile-food.ch GmbH, Im Schörli 30, 8600 Dübendorf, Switzerland.


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